Refund policy

Last updated:06 May 2026


LAYESION pieces are available either as ready-to-ship items held in stock, as made-to-order pieces produced upon receipt of your order, or as bespoke orders. Each product page clearly indicates which applies. The terms below differ accordingly.


1. Ready-to-Ship Pieces

Pieces labelled as ready to ship are in stock and dispatched within the timeframe indicated at checkout.

Returns

You may initiate the return of a "ready-to-ship" piece within 14 days of the recorded delivery date, provided the following conditions are met:

  • The piece is unworn and undamaged.
  • It is returned in its original, undamaged packaging.
  • A return request has been submitted to and approved by LAYESION before the item is sent back.

We reserve the right to refuse a return if, upon inspection, the piece shows signs of wear, damage, or has not been returned in its original packaging. In such cases, the item will be returned to you at your cost.

How to initiate a return

Email us at returns@layesion.com within 14 days of the recorded delivery date, with your full name, order number, and reason for return. We will respond with a return label and instructions. Items sent back without prior authorisation will not be accepted.

Refunds

Once we have received and inspected the returned item, we will notify you of the outcome. If the return is approved, the refund will be issued to your original payment method within 10 business days. Original shipping costs are non-refundable.

 

2. Made-to-Order Pieces

Made-to-order pieces are produced upon receipt of your order. Each item is crafted specifically for you and is not held in stock.

By placing an order for a made-to-order piece, you acknowledge and accept that:

  • Payment is charged in full at the time of purchase.
  • The estimated ship-by date is indicated on the product page. You will receive email updates when your piece enters production, when it is ready to ship, and when it has been dispatched.
  • Because your piece is produced specifically for you, it is not eligible for return or exchange, except in the case of arrival damage as set out in Section 4 below.*

*If you are a consumer located in the European Union: By completing your purchase of a made-to-order piece, you expressly acknowledge that the goods are manufactured specifically upon your order and that you waive your right of withdrawal under Article 16(c) of EU Directive 2011/83/EU. If you have any questions before placing your order, please contact us at info@layesion.com.

 

3. Bespoke & Commissioned Pieces

The terms applicable to bespoke and commissioned pieces are agreed directly with each client at the time of commission and form a separate written agreement. Bespoke pieces are not eligible for return or exchange.

 

4. Damaged Items

This section applies to all piece types. If your piece arrives damaged, please contact us within 3 calendar days of the recorded delivery date.

To submit a damage claim:

  • Email info@layesion.com with the subject line: Damage Claim – Order #[your order number].
  • Include your full name, order number, and a description of the damage.
  • Attach clear photographic evidence of both the damage and the packaging as received.

Claims submitted more than 3 calendar days after the recorded delivery date, or without photographic evidence, will not be eligible for assessment.

On receipt of a valid claim, we will contact you to discuss the appropriate remedy, which may include repair, replacement, or refund, at our discretion depending on the nature of the damage.


5. Cancellations

Ready-to-ship orders may be cancelled without charge before the item has been dispatched. Please contact us immediately at info@layesion.com if you wish to cancel your order.

For made-to-order pieces, cancellations cannot be accepted once an order is confirmed, as production begins promptly. If you believe an error has been made immediately after placing your order, contact us without delay. We will do our best to assist if production has not yet commenced, but cannot guarantee cancellation.


6. Return Shipping

All returns must be authorised by LAYESION before being sent. Items returned without prior authorisation will not be accepted.

  • Switzerland & Liechtenstein: return shipping is free of charge. We will provide a prepaid return label.
  • European Union: a flat return shipping fee of 40 CHF will be deducted from your refund. We will provide a prepaid return label.
  • International : a flat return shipping fee of 60 CHF will be deducted from your refund. We will provide a prepaid return label.
  • Import duties, customs fees, and taxes incurred are the responsibility of the customer. LAYESION does not reimburse these costs.